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Help Scout
Sr. Customer Success Manager
Remote · USA · Senior level
$139k–$160k / year
About the role
Manage a book of 80–100 accounts worth $4M recurring revenue. Build strong customer relationships and ensure retention and renewal success.
What you’ll do
• Own 80–100 accounts end-to-end from onboarding to renewal. • Build multi-level relationships including executives. • Identify and escalate risk early. • Lead executive business reviews and check-ins. • Partner with expansion team on growth opportunities.
What you’ll bring
• 5+ years Customer Success experience in SaaS. • Managed 50+ accounts with consistent cadence. • Strong retention and renewal track record. • Skilled in strategic advising and cross-functional collaboration. • Comfortable with AI tools and complex software.
Life at Help Scout
Fully remote team with flexible time off, paid parental leave, home office and co-working stipends, and professional development support. Top tier health insurance in US and Canada.
About Help Scout
Help Scout provides customer support software focused on treating customers like people. They serve over 10,000 companies and emphasize quality, empathy, and innovation in an AI-native world.