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Synthesia
Strategic Customer Success Manager
Remote · Europe · Full time · Mid level
About the role
Drive growth by building relationships with Italian clients and turning them into happy users. Educate clients on creating video content and collaborate closely with sales for onboarding.
What you’ll do
• Build relationships with Italian accounts in Europe. • Educate clients on video content creation. • Collaborate with sales for onboarding. • Engage in business and technical conversations. • Drive retention and growth of enterprise clients.
What you’ll bring
• Experience in Customer Success or similar in B2B SaaS. • Manage Book of Business with KPIs. • Track record in risk management and growth identification. • Fluent in Italian and English. • Based in Europe, able to work remotely.
Life at Synthesia
Hybrid work setting with competitive salary and stock options. Paid parental leave, 25 days annual leave, private medical insurance, cycle to work scheme, socials, retreats, and career growth opportunities.
About Synthesia
Synthesia is a leading AI video platform for business, simplifying video production for enterprises. Trusted by major brands, it is headquartered in London with teams across Europe and the US.