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PraxisConcierge
Support Engineer Telefonie
Remote · Germany · Full time · Mid level
About the role
Support customers by configuring telephone systems and resolving technical issues. Collaborate closely with development and customer success teams to improve product quality and customer satisfaction.
What you’ll do
• Configure telephone systems for customers. • Handle support tickets of varying complexity. • Provide calm, competent phone support during peak times. • Collaborate with development and customer success teams. • Contribute to customer satisfaction and product quality.
What you’ll bring
• Hands-on experience with cloud and on-premise telephone systems. • Structured troubleshooting and problem analysis skills. • Clear, empathetic communication in German. • Ability to quickly learn new system configurations. • Growth mindset and openness to feedback.
Life at PraxisConcierge
Attractive compensation with fixed and performance-based benefits. Open, curious team with diverse skills fostering mutual learning. Motivated environment encouraging growth and development.
About PraxisConcierge
PraxisConcierge is a startup innovating healthcare by providing AI-driven digital telephone assistance to relieve medical practices and clinics, enhancing patient communication.