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Stanbic IBTC Insurance
Team Lead, Application & E-Channel Support
Lagos, Nigeria · On-site · Full time · Senior level
About the role
Lead application and e-channel support ensuring availability, stability, and performance of business-critical technology services. Manage support team and drive continuous improvement in application support processes and service quality.
What you’ll do
• Resolve incidents within MTTR targets. • Assist with system upgrades and improvements. • Monitor application performance and support security. • Manage application support team and performance. • Collaborate with business users and vendors to restore services.
What you’ll bring
• 7-9 years in application support and troubleshooting. • 2+ years leading or supervising support team. • Experience in incident, problem, change management. • Support enterprise applications, APIs, databases. • First Degree in IT or related discipline.
Life at Stanbic IBTC Insurance
Flexible and vibrant working culture focused on innovation and client service.
About Stanbic IBTC Insurance
Stanbic IBTC Bank is a leading African banking group operating across 16 African countries, focused on emerging markets and technical innovation.