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Standard Bank Group
Team Lead, Application & E-Channel Support
Lagos, LA, Nigeria · On-site · Full time · Senior level
About the role
Lead the Application and E-Support function for Stanbic IBTC Insurance's core business applications and digital channels. Manage the support team to ensure availability, stability, and performance of critical technology services.
What you’ll do
• Lead application support team and manage work allocation. • Ensure effective incident, service request, and problem resolution. • Provide operational leadership for application enhancements and releases. • Drive continuous improvement of support processes and service quality. • Monitor application performance and support security efforts.
What you’ll bring
• First Degree in IT or related discipline. • 7-9 years in application support and team leadership. • 5-8 years supporting enterprise applications and integrations. • 4-6 years managing incident, problem, and change processes. • ITIL and technology certifications are an advantage.
Life at Standard Bank Group
Work alongside talented professionals in a leading Africa-focused financial services group. Opportunity to create meaningful value for clients and communities.
About Standard Bank Group
Standard Bank Group is a leading Africa-focused financial services group offering diverse career opportunities and serving a wide range of clients from individuals to multinational corporates.