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Dandy
Team Lead, Customer Success
Remote · Europe · Full time · Mid level
About the role
Lead and develop a team of Trainers to ensure exceptional customer onboarding. Optimize operations and drive strategic impact for customer success.
What you’ll do
• Supervise and coach frontline Trainers. • Host regular 1:1s and review KPIs. • Build and implement Quality Assurance strategy. • Manage team schedules and PTO coverage. • Analyze data to improve onboarding process.
What you’ll bring
• 3+ years in fast-paced environments. • 2+ years people management experience. • Strong communication and collaboration skills. • Data-driven mindset and problem solver. • Comfortable in ambiguous, high-velocity settings.
Life at Dandy
Offers comprehensive benefits including healthcare, dental, mental health support, parental resources, retirement options, and paid time off. Inclusive and diverse culture with ADA compliance.
About Dandy
Dandy transforms the dental industry by providing technology and support to dental practices worldwide, backed by leading venture capital firms.