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Keyfactor
Team Lead, Customer Support
Remote · UK · Full time · Mid level
About the role
Lead and manage a regional customer support team, ensuring high-quality service and operational efficiency. Handle escalations and foster team development.
What you’ll do
• Lead and mentor customer support engineers. • Ensure timely ticket closures and SLA compliance. • Promote knowledge sharing and live customer communication. • Manage escalations and enterprise customer issues. • Collaborate with product and engineering teams.
What you’ll bring
• Bachelor’s degree or equivalent experience. • Experience in customer support leadership roles. • Knowledge of cryptography and PKI solutions. • Strong analytical and communication skills. • Understanding of ITIL or NIST frameworks.
Life at Keyfactor
Offers comprehensive global benefits, paid parental leave, wellness programs, and a diverse inclusive culture. Supports professional growth and work-life balance.
About Keyfactor
Keyfactor provides trust infrastructure for AI and machines, securing cryptographic identities for enterprises and government agencies worldwide.