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Moniepoint
Team Lead, North East Region
Gombe, Nigeria · On-site · Full time · Mid level
About the role
Lead and mentor the offline customer support team across the North East region. Build strong customer relationships and optimize service delivery for high ROI.
What you’ll do
• Oversee offline customer support officers and state team leads. • Drive performance management and conduct coaching sessions. • Build strategic relationships with key accounts. • Develop process improvements and report team KPIs. • Lead regional visits and customer support projects.
What you’ll bring
• Minimum 5 years customer service experience with leadership. • BSc in relevant field. • Completed NYSC. • Reside in Gombe and willing to travel regionally. • Advanced CRM and technical skills.
Posted 10 hours ago