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Arctiq
Technical Client Service Manager, MSSP
Remote · United States · Full time · Mid level
About the role
Serve as primary liaison between MSSP clients and internal teams to ensure client satisfaction and service delivery. Manage client relationships, service performance, and project implementations.
What you’ll do
• Serve as primary contact for assigned clients. • Build and maintain strong client relationships. • Ensure services meet agreed SLAs. • Coordinate with technical teams to resolve issues. • Provide regular updates and reports to clients.
What you’ll bring
• Education in Information Security or related field. • Experience in MSP or MSSP environment. • Certifications like CompTIA Security+, CISSP, or CISM a plus. • Strong communication and interpersonal skills. • Knowledge of SLAs and project management.
Life at Arctiq
Competitive salary with performance incentives, health benefits, retirement plan, flexible remote work, and professional development opportunities. Inclusive and collaborative culture.
About Arctiq
Arctiq is a global technology services company delivering managed services across cloud, networking, cybersecurity, data, and enterprise management to help organizations modernize and secure complex environments.