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Cloudinary
Technical Customer Success Manager
Remote · USA · Mid level
About the role
Manage enterprise customers to maximize value from Cloudinary's Image, Video and DAM platform. Build trusted relationships and drive product adoption, renewals, and expansion.
What you’ll do
• Manage portfolio of enterprise customers post-sales. • Serve as primary technical contact for customers. • Guide customers on best practices for Cloudinary solutions. • Deliver business reviews and adoption planning. • Monitor customer health and identify growth opportunities.
What you’ll bring
• 3+ years in Customer Success or Technical Customer Success. • Experience managing enterprise customer relationships. • Technical aptitude with SaaS platforms and APIs. • Strong communication and relationship management skills. • Willingness to travel up to 20%.
Life at Cloudinary
Benefits include sponsored medical, dental, vision plans, 401k matching, wellness policy, development stipend, and catered lunches.
About Cloudinary
Cloudinary is an Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide, enabling faster, richer websites and creative storytelling.