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Qualtrics
Technical Support Analyst
Provo, Utah, United States · Hybrid · Full time · Entry level
About the role
Provide frontline technical support by diagnosing issues, troubleshooting, and triaging system problems. Collaborate with internal teams to ensure platform stability and client satisfaction.
What you’ll do
• Serve as primary contact for technical requests. • Perform routine system checks and validations. • Diagnose access and configuration issues. • Collaborate with Implementation and Customer Success teams. • Maintain documentation on platform issues and solutions.
What you’ll bring
• 1–2 years technical support or helpdesk experience. • Basic knowledge of SQL, APIs, JSON, Unix/Linux. • Experience with ticketing systems and workflows. • Bachelor’s degree or equivalent experience. • Strong written and verbal communication skills.
Life at Qualtrics
Comprehensive health benefits, continuous skill development, paid time off, and 401(k) plans. Hybrid work model with three in-office days per week.
About Qualtrics
Qualtrics creates software for experience management used by over 18,000 clients globally, focusing on customer and employee experience solutions.