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Twilio
Technical Support Engineer 2
Remote · Ireland · Full time · Mid level
About the role
Provide excellent technical support for Twilio's Email platform users. Mentor team members and resolve complex customer issues.
What you’ll do
• Provide product support via phone, email, social media, chat. • Assess and resolve complex support problems. • Log and categorize customer interactions. • Mentor newer Customer Support team members. • Contribute to knowledge base and meet SLAs.
What you’ll bring
• 3+ years in client-facing technical support role. • Strong customer focus and empathy. • Communicate complex issues clearly. • Creative problem solving skills. • Willing to work 8 AM to 5 PM Ireland time Tue-Sat.
Life at Twilio
Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program. Supportive remote-first culture with global inclusion.
About Twilio
Twilio delivers innovative communication solutions to businesses and developers worldwide, enabling personalized customer experiences through a remote-first work culture.