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Figma
Technical Support Engineer
Bengaluru, India · On-site · Full time · Mid level
About the role
Provide technical support by diagnosing and resolving complex product issues. Collaborate with Engineering and Product teams to improve customer experience and product reliability.
What you’ll do
• Develop expertise in Figma products and architecture. • Interact with customers via chat, email, and video calls. • Own resolution of high-impact bugs with Engineering and Product. • Contribute to social support and community engagement. • Recommend improvements to support workflows and tooling.
What you’ll bring
• 2+ years in Technical Support or QA in SaaS. • Strong troubleshooting on Mac, Windows, iOS, Android. • Knowledge of JavaScript, HTML, CSS, React. • Ability to collaborate with Engineering and Product. • Comfortable in fast-paced, ambiguous environments.
Life at Figma
Figma values growth, diversity, and inclusion. Provides accommodations for disabilities and supports continuous learning.
About Figma
Figma is a platform that enables teams to design, prototype, and collaborate in real time from anywhere.