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Kustomer
Technical Support Engineer
Remote · USA · Full time · Mid level
About the role
Handle complex technical issues across webhooks, APIs, workflows, integrations, and AI agent behavior. Serve as final escalation point before Engineering and improve Tier 1 and 2 support.
What you’ll do
• Own technical issues end to end within SLAs. • Diagnose failures in webhooks, APIs, workflows, automations. • Troubleshoot AI agent behavior and recommend fixes. • Escalate to Engineering with clear reproduction steps. • Write runbooks and coach Tier 1/2 and BPO teams.
What you’ll bring
• 4+ years in technical or developer support at B2B SaaS. • Experience debugging webhooks, REST APIs, authentication. • Proficient in JavaScript/TypeScript and JSON. • Experience with workflow or automation platforms. • Strong communication and judgment on escalation.
Life at Kustomer
Offers competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, generous vacation, and inclusive culture.
About Kustomer
Kustomer is an AI-native customer experience platform unifying data and workflows to improve service across channels for leading brands.