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Samsara
Technical Support Engineer
Remote · Mexico · Full time · Entry level
About the role
Provide world-class hardware and software support to customers as part of Tier 2 support. Troubleshoot complex issues and improve support processes.
What you’ll do
• Become expert on Samsara’s IoT product portfolio. • Troubleshoot and resolve medium to high complexity issues. • Respond to customers timely meeting SLA goals. • Author and maintain customer-facing knowledge base articles. • Collaborate with Engineering and Product teams for bug reproduction.
What you’ll bring
• B.S. in Computer Science, Engineering, or technical field. • 1-3 years technical support or engineering experience. • Bilingual in English and Spanish. • Experience with hardware and software troubleshooting. • Familiarity with CRMs like Zendesk or Salesforce.
Life at Samsara
Flexible remote work model, professional development stipend, comprehensive health and parental leave plans. High-growth public company with performance-based bonuses and equity.
About Samsara
Samsara provides a Connected Operations Cloud platform enabling organizations to harness IoT data to improve physical operations across industries like agriculture, transportation, and manufacturing.