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Tines
Technical Support Engineer
Remote · Ireland · Full time · Entry level
About the role
Provide technical support and consultation to customers and colleagues. Troubleshoot and resolve technical issues ensuring customer satisfaction.
What you’ll do
• Handle technical inquiries via Slack, chat, and email. • Troubleshoot API integrations and system issues. • Configure authentication types like OAuth and JWT. • Document workflows and connection steps. • Write clear handover notes for shift transitions.
What you’ll bring
• 2+ years technical support in SaaS environment. • Experience with REST and GraphQL APIs. • Knowledge of AI actions and agentic workflows. • Strong communication and troubleshooting skills. • Familiarity with Python, TypeScript, or Ruby.
Life at Tines
Driven by values of Simplicity, Speed, and Soundness. Supports individual growth and integrity.
About Tines
Tines powers intelligent workflows integrating any API-enabled service with security and flexibility.