Find your next role
Discover roles across ambitious teams
15,885 jobs
- More jobs
Alloy
Technical Support Engineer, Triage & Discovery
Remote · Full time · Mid level
$75k–$95k / year
About the role
The Technical Support Engineer 2 is the front line of Alloy’s technical support, responsible for triaging support cases, clarifying issues, and preparing handoffs to senior engineers. The role also resolves straightforward tickets and improves support workflows.
What you’ll do
• Serve as first technical contact for support requests. • Lead short customer calls for issue discovery. • Gather evidence like logs and screenshots. • Write clear internal notes and handoffs. • Directly resolve straightforward product questions.
What you’ll bring
• 1–3 years in technical support or similar role. • Comfortable with APIs, logs, and authentication concepts. • Excellent oral and written communication skills. • Good judgment on when to escalate issues. • Organized and able to manage busy queues.
Life at Alloy
Offers unlimited PTO, flexible work policy, stock options, medical and dental plans, 401k with match, paid parental leave, home office stipend, and learning stipends. Hybrid work environment with NYC office culture.
About Alloy
Alloy is an AI-powered identity and fraud prevention platform trusted by over 900 financial institutions and fintechs to accelerate onboarding, stop fraud, and scale compliance.