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Twilio
Technical Support Engineer
Remote · Ireland · Full time · Senior level
About the role
Support customers using Twilio platform and resolve complex technical issues. Act as subject matter expert for Twilio APIs and SDKs.
What you’ll do
• Resolve complex customer requests via multiple support channels. • Identify adoption and upsell opportunities. • Communicate complex concepts clearly to customers. • Prioritize caseload to meet SLA targets. • Document all customer and internal interactions thoroughly.
What you’ll bring
• 5+ years in technical or application support roles. • Strong programming skills in JavaScript, Python, or Java. • Experience with APIs, REST, HTTP, and webhooks. • Understanding of networking and real-time communication. • Availability for non-standard shifts and on-call rotation.
Life at Twilio
Offers competitive pay, generous time off, parental and wellness leave, healthcare, and retirement savings. Supports volunteering and donation efforts.
About Twilio
Twilio delivers innovative communication solutions to businesses and developers worldwide, fostering a remote-first, inclusive culture.