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Axon
Technical Support Representative
Remote · Australia · Full time · Entry level
About the role
Provide first class technical support to Axon customers via multiple communication channels. Troubleshoot hardware and software issues and meet performance goals.
What you’ll do
• Troubleshoot technical issues with products and software. • Build and maintain expertise of Axon products and policies. • Assist customers with problem solving and empathy. • Report bugs and trends to stakeholders. • Suggest process and performance improvements.
What you’ll bring
• Bachelor’s degree or equivalent experience preferred. • 1+ years technical support experience. • Excellent verbal and written communication skills. • Proficient with Windows, mobile devices, cloud solutions. • Must pass CJIS background check.
Life at Axon
Fast-paced, challenging, and meaningful work environment. Ownership and growth opportunities while working for a mission that matters.
About Axon
Axon develops devices and cloud software to address critical safety and justice issues, aiming to Protect Life.