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ServiceTitan
Technical Support Specialist, Back Office
Remote · Canada · Full time · Entry level
$14.06–$18.94 / hour
About the role
Provide technical support to customers via phone, chat, email, and screen-sharing. Resolve issues efficiently and become a product expert.
What you’ll do
• Assist customers with software issues via multiple channels. • Develop creative solutions and workflows. • Prevent and de-escalate customer escalations. • Provide comprehensive technical solutions. • Use support tools like Salesforce and internal chatbot.
What you’ll bring
• Bachelor’s degree or equivalent experience. • Strong problem-solving and troubleshooting skills. • Excellent interpersonal and communication skills. • Ability to work in a feedback-oriented culture. • Customer-centric mindset and quick learner.
Life at ServiceTitan
Flexible time off, learning and development opportunities, comprehensive health benefits, parental support, and inclusive culture.
About ServiceTitan
ServiceTitan supports small business owners in the trades with technology and customer service solutions.