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Freshly Commerce
Technical Support Specialist
Remote · Full time · Mid level
About the role
Provide technical support to merchants using Freshly Commerce products. Troubleshoot issues and improve customer experience.
What you’ll do
• Fix processes while resolving tickets. • Support merchants via email and video recordings. • Make judgment calls on UX and product issues. • Escalate issues appropriately. • Turn merchant feedback into product insights.
What you’ll bring
• Experience in technical support at SaaS or tech company. • Familiarity with HelpScout or ticketing systems. • Knowledge of HTML, CSS, browser dev tools. • Understanding of REST APIs, JSON, XML. • Comfort debugging with Chrome DevTools.
Life at Freshly Commerce
Competitive salary with annual increases. $1,000 workspace stipend. Flexible hours and vacation policy. Async-first culture with minimal meetings.
About Freshly Commerce
Freshly Commerce builds logistics software for commerce, helping Shopify brands simplify workflows and automate operations.