Find your next role
Discover roles across ambitious teams
5,405 jobs
- More jobs
Nextiva
Technical Support Specialist
Remote · Ukraine · Full time · Mid level
About the role
Provide high-quality technical support to customers during night shifts. Troubleshoot hardware, software, and networking issues while leveraging AI tools to improve service.
What you’ll do
• Troubleshoot hardware, software, and networking issues. • Communicate clearly and professionally with customers. • Document interactions and resolutions accurately. • Manage multiple requests in a fast-paced environment. • Use AI tools to enhance workflow and response quality.
What you’ll bring
• 2+ years customer service experience in technical support. • Knowledge of PC, Mac OS, and Microsoft Office. • Advanced English fluency. • Ability to work night shifts aligned with US hours. • Curiosity and enthusiasm for new technologies.
Life at Nextiva
Comprehensive health coverage, insurance, PTO, paid parental leave, wellness programs, and career growth opportunities.
About Nextiva
Nextiva is a global leader in AI-powered customer experience and team collaboration platforms, trusted by over 100,000 businesses worldwide.