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Vultr
Technical Support Specialist
Remote · USA · Full time · Entry level
$25–$30 / hour
About the role
Support customers and internal teams by responding to alerts, troubleshooting issues, and coordinating resolutions. Serve as first responder to platform alerts and escalate complex problems as needed.
What you’ll do
• Respond to customer inquiries via ticketing systems. • Act as first responder to platform alerts and issues. • Troubleshoot technical issues using system data and logs. • Coordinate with internal teams for issue resolution. • Maintain documentation and communicate status updates.
What you’ll bring
• Understanding of servers and infrastructure-as-a-service. • Experience with Linux Command Line. • Basic knowledge of enterprise networking concepts. • Strong customer service and communication skills. • Ability to manage multiple tickets and adapt priorities.
Life at Vultr
100% company-paid medical, dental, vision insurance. 401(k) matching, PTO, sabbaticals, remote office stipend, internet and gym reimbursements.
About Vultr
Vultr provides high-performance cloud infrastructure with 33 global data centers, serving customers worldwide with scalable cloud solutions.