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MWDN
User Support Engineer
Remote · Moldova · Full time · Mid level
About the role
Provide user support for a mobile-first app in media and entertainment. Handle technical issues, payments, and customer inquiries.
What you’ll do
• Handle requests via chat, email, and web forms. • Investigate playback, login, and app issues. • Manage payments, cancellations, and refunds. • Categorize, prioritize, and escalate tickets. • Use support tools and AI-assisted workflows.
What you’ll bring
• 4+ years in customer support or similar role. • Fluent English with strong communication skills. • Experience with Zendesk, Intercom, or similar. • Knowledge of payments and subscriptions support. • Strong organization and attention to detail.
Life at MWDN
Flexible working hours, 29 days PTO, 10 paid recovery days, free English classes, full financial and legal support for contractors.
About MWDN
MWDN is a global IT outstaffing company connecting tech talent with leading companies across Israel, USA, UK, and Europe.