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gFiber
Vendor Performance Manager, Customer Support
Remote · Full time · Senior level
$119k–$191k / year
About the role
Manage and optimize outsourced call center operations for customer service. Drive performance improvements and enhance customer experience through data analysis and process design.
What you’ll do
• Design and manage vendor operations and workflows. • Develop pilot programs, scripts, and training modules. • Analyze vendor performance data and customer insights. • Create and maintain performance dashboards and reports. • Lead vendor performance reviews and manage relationships.
What you’ll bring
• Bachelor’s degree or equivalent experience. • 5 years ISP operations experience. • 7 years call center vendor management experience. • Experience with data analysis and dashboards. • Ability to travel 25% domestically and nearshore.
Life at gFiber
Committed to equal opportunity employment and creating an accessible, inclusive workplace. Offers bonus and benefits.
About gFiber
gFiber provides innovative internet services focused on strengthening communities and enabling innovation.