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Moniepoint
Workforce Experience Specialist, People Helpdesk
Remote · Nigeria · Full time · Entry level
About the role
Serve as the first point of contact for employees seeking support on People-related matters. Provide clear, timely, and accurate responses to help employees navigate policies, processes, and systems.
What you’ll do
• Respond to employee queries through helpdesk system. • Route questions to HR Admin, Lifecycle, Talent Acquisition, or HRIS. • Maintain knowledge of People policies and systems. • Update helpdesk FAQs and response templates. • Track and record helpdesk interactions for reporting.
What you’ll bring
• 1-3 years in HR support or People Operations. • Strong communication skills. • Experience with helpdesk or ticketing systems. • Good organisational skills. • Basic understanding of HR processes.
Life at Moniepoint
Competitive compensation, comprehensive benefits, and career growth opportunities. Fully remote and flexible work culture with support for learning and development.